How to Return Items

On this page you will find all necessary information for returning items. Do you want to return or exchange an item? There is a 14 day reflection period, within which you can send the article back to us. If want to exchange an item you can just return the item to us and place a new order in our webshop.

Also read the Terms and Conditions for more information on your rights when returning items.

Points of attention when returning items

  • Returns are only possible up to 14 days after receipt.
  • Returns will only be processed if the completed return form is attached.
  • When returning, you can expect your refund within 5 to 8 working days after we have received the return.

How do I return the item?

  • The item is still in its original packaging (where possible)
  • Shoes and clothing have not been worn and the label has not been removed.
  • A copy of the invoice or purchase receipt is enclosed.
  • The return form is enclosed with the return package.

EXCEPTIONS | The following items cannot be exchanged or returned:

  • Products ordered especially for you. 
  • Products that can age or spoil.
  • Products that cannot be returned due to hygiene. 
  • Audio and video recordings and computer software of which the consumer has broken the seal.
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