Return of articles

On this page you will find all the necessary information for returning items. Would you like to return or exchange a product? Then you have 14 days to return the item to us. If you wish to exchange a product, you can return the item already purchased and place a new order via the webshop.

Also read the terms and conditions for more information on the right of return.

Points of attention when returning

  • Returns can only be made up to 14 days after receipt.
  • Returns will only be processed if the completed return form is enclosed.
  • For returns, you can expect your refund within 5 to 8 working days after we receive the return.

Download your return form here

Return form - DutchReturn form - English

How should I return the item?

  • The item is still in its original packaging (where possible)
  • Shoes and clothing have not been worn and the label has not been removed.
  • A copy of the invoice or purchase receipt is attached.
  • The return form is attached to the return package.

EXCEPTIONS | The following items cannot be exchanged or returned:

  • Products ordered especially for you. 
  • Products that may age or spoil.
  • Products that cannot be returned for reasons of hygiene. 
  • Audio and video recordings and computer software whose seals have been broken by the consumer.